Payments, Refunds, Cancellations, & Returns:
Paying before the order is made will guarantee the customer’s arrival.
Provide your email address and your invoice will be sent to you within 24 hours. If multiple invoices are needed for smaller orders, request at the time of order. Invoice payments can be made online through the secure payment system or you set up a time to pay in person.
Rushed orders incur additional charges. Please order your food items within the time frame that applies to the size of your order to avoid these charges. Rush charges range from $7 to $50.
Refunds & Cancellations:
If a food item is ordered, paid for, the product is produced, and the customer arrives later not wanting the product, there is NO REFUND.
Cancellations must be made within 48 hours (for small orders) and two weeks (for large orders). If deciding to cancel, customers will not be refunded for materials ordered and shipped to suit his or her order. The price of the materials will be deducted from the deposit.
When you discover the issue, please contact us immediately. 337-221-4555 or message us on Facebook @thesweetsbythelisha; Twitter @thesweetkakes; Instagram @thesweetkakes.
If there are any issues with the product or services, please return immediately or within 24 hours of the discovery of the issue.